warranty information for bathtub refinishing

Dallas Bathtub Refinishing Warranty

Let's be honest and transparent about a bathtub refinishing warranty and learn what it is. Terms and Policies
  • Please Keep in mind New manufacturers Like Kohler only offer a (1) year warranty on Factory New Bathtubs. (that must be returned to them). Imagine tearing out all the tile to return a tub you paid a few hundred dollars for. The tub would be the least of your concerns in that situation.
  • Starting 4-20-2025 your warranty will be listed on your receipt. If You have purchased the Dallas bathtub refinishing restoration package. It is a permanent porcelain glaze surface and Carries a Limited 6 Year No Peel, No fade Warranty. This is a synergistic system that is integrated into the old surface so they become one surface. It will not fade, or peel. However, if you drop something heavy enough or damage the surface in any way over the next 6 years you will get a heavily discounted trip charge of $80 (Reg. $280) this is a discount and protection for past customers most people will understand I am not making anything, it offsets the cost for me and to be transparent and honest, this prevents some people from thinking there is endless maintenance of the surface, which there is of course not. Please know this fee will depend on damage, travel distance and toll fees. PLEASE do not use bathmats and only clean with dawn power wash, you will find this tub superior to a painted tub in longevity!  Your new porcelain glaze surface is expected to last over 20 years! Better Technology with Integrated Surfaces.
  • Please do not let traffic around the refinished area! I have no control over dust, hair and other things that may blow onto the tub surface as it cures. It's a very easy fix though and of course I will help you! 
  • Please keep your pets and children away from the tub during the first 30 hours. This can be a little more difficult to fix if a child has turned on the water or an animal gets in the tub.
  • My warranty is very simple: Please let me know at the very first sign of an issue! Do not wait until months go by and water works under the surface and causes a completely new surface to be applied, that is not a warranty issue. Do not use any type of bathmat on any refinished (including factory finished bathtub, tile or shower all sales final. I include a free slip resistant resin on the tub floor.
  • Exclusive use of porcelain glaze chemically bonded into, not painted on top of old surface chemically welded with silane coupling agents means you have a bathtub that will not peel or fade under normal use. Additionally, something has to really hit he tub hard ... or possibly just at the right angle to  chip it. Please remember, it is chip resistant, not chip proof. Just as the original Factory tub was.
  • Please understand I can not do maintenance of the surface- does not cover chips, scratches, foundation movement or anything outside my control ---(Does not include caulking) The surface is applied using the correct application and the correct bonding agents. The surface is applied in a continuous motion and is cross linked. This means your surface will only chip if heavy enough items are dropped. I also use silane coupling agent molecular bonding agents 100% preventing mildew and algae growth and bonding the new surface to the old. As always since my warranties were first started for residential work back in 2003 all sales are final.
  • It is important for you to know most bathtub refinishing companies require a non refundable deposit, I do not do that for most restoration jobs. However, once I work extremely hard on your project You owe the bill. Of course any issues will be fixed if your not happy. Threatening, yelling cussing at me will not be tolerated. It has never happened in my 30+ year career but that is the  way to void a warranty I will not go to a hostile environment. I have never had an issue with this in my 30 + year career but have heard many of such stories. It simply is not worth it and I am being upfront and completely transparent. I am a small business, and just like you go to work to make a living so do I.

Warranty for Basic Standard Refinishing Package and all work Before 4-20-2025 (which was the Standard bathtub refinishing Package) 

  • 2 year residential
  • 1 year commercial such as (air BnB, rental homes)
  • Dallas Bathtub Refinishing Warranty:  (2) year transferable Limited Warranty (Residential). However, never will I charge a past customer full price. Even if it is years down the road! Unless the workplace is hostile. There is nothing to be mad over, Things can be fixed! I want it known upfront I am not going into someones home that is angry or threatening me. -- Just being upfront. You would not want someone in your home being that way to you.
  • To cover workmanship issues that I have control over  - this means the correct surface is applied the correct way so algae and mildew do not ever grow on or under the surface this is what a warranty was originally limited to. Please do not think me, or any bathtub refinishing professional I know of can provide years of care, free of charge.  
  • Other Refinishing businesses: I have heard of them charging $75/ hour plus $75 trip charge, or usually having to strip and refinish a badly damaged tub at a more than the original price.  Once you look at the truth you understand these businesses are paying sub contractors, not employees. The turn over rate of sub contractors is amazing. This is why I am owner / operated. My experience is over 30 years on refinishing.  
  • Many people become confused about warranties in the refinishing Industry.  The difference is I am not going to lead you to believe it is something it is not.
  • does not cover: chips from dropped items, bathmat usage, scratches, foundation movement or anything outside my control --- The surface is applied using the correct application and the correct bonding agents. The surface is applied in a continuous motion that cross links the surface so the surface will not chip or peel unless something heavy is dropped or simply hits at the right angle.  Does not cover damage from outside influences or damage caused by foundation or movement from improper installation, poor drainage issues, constant water leaks that damage the surface (Constant drips will erode even factory finishes) improper cleaners, or anything else that is out of my control such as dropped items. I also use silane coupling agent molecular bonding agents 100% preventing mildew and algae growth and bonding the new surface to the old. Applied at the correct mil thickness. (over 7 mils) I over shoot and apply at 8 - 10 mills, which is 12 coats. I have never had algae or mildew grow in my 30+ years in business. All Sales Are Final. If you want absolute perfection. I recommend purchasing new. I have final say in all warranty claims and under no circumstance will ever refund money after spending the hours of working on your project, with cost that creep up quick. If you know you are that picky then you need to purchase brand new and not from a small business that truly relies on each sale to propel business forward. I will not spend hours on a project spend hundreds of dollars in coatings only to have someone decide they want a refund because of reasons that can always be repaired. However, This is the quickest way to create a hostile work space and have your warranty voided. I do not work in a home that I am not welcomed in. it happened one time during the start of the pandemic. 3 months after I spent 2 days working on a $1800 shower, they decided they wanted a refund. This coincided with the Landlord refusing to pay the tenants for the work and the people basically just brought that back on me. Which is odd because if the Landlord does not pay the tenant is responsible for the bill. So no refunds on completed work. I take a video of the work and you look it over before you pay. I do not ever give refunds. So please If you are that worried, picky or just a game player please do not use me!   
  • However, if you do chip the new surface of your tub During the next (2) year Residential. (1) year commercial (Rental, air BnB, anything other than your home that you personally live at full time)  you get a heavily discounted price! (reg. trip charge $280) your discounted trip charge usually $80.00 (depending on driving time, tolls, and damage). Please let me know before a chip or damage causes more damage.
  • Please let me know at the very first sign of an issue! Do not wait until months go by and water works under the surface and causes a completely new surface to be applied. PLEASE Do not use any type of bathmat on any refinished surface. Not recommended for factory finished bathtub, tile or shower either, I have refinished many Factory new tubs less than 1 year old with damage from bathmats. I always include a free slip resistant resin on the tub floor. (not the cheap granules that feel like sand paper)
  • Exclusive use of 100% Polyester Porcelain coating chemically bonded with silane means you have to really hit he tub hard to chip it... or possibly just at the right angle to unfortunately chip it. Please remember, it is chip resistant, not chip proof just as porcelain is.
  • My basic message is please understand I can not do maintenance of the surface free of charge.
I do everything in my power to do the very best job I can do and treat you with care and understanding. I Use the best polyester porcelain glaze coating made for bathtub and shower refinishing each batch is tested and records kept on file to prove consistent coating durability, I use a multi part silane coupling agent for bonding. I use the specialty thinners made for the coating not cheaper thinners bought from home improvement stores that contain fillers and residue. I also use the additional epoxy bonding coat under the new surface (this is what other refinishers use as their finished product) with me it is just a bonding surface, used as a base. With this being said no refinishing will match the durability of factory baked on surface of the original tub. Original porcelain is baked at 1500(F)  However, you will find with proper care your new surface to easily last many years and WILL Save you thousands of dollars versus replacement. Just follow the care instructions for cleaning and please stay away from bathmats!
  • If a child is being bathed and toys are played with I highly recommend soft toys. This prevents hard plastic toys from accidentally being rammed into the sides of tubs are scratched along the water line. (has only happened 1 time in the past. Metal boat propeller hit several areas around the water line.)
  • I have found an old towel works great on the tub floor when bathing my 70 pound Labrador. This prevent his nails from possibly damaging the tub floor.
  • After the surface is applied there is no way for me to know how often it is cleaned, used or what type of cleaner is used.
  WARNING: suction cupped bathmats, improper cleaning agents severely damage the tub resulting in complete refinishing.
 Please note: if the surface is heavily damaged after the original refinishing the cost may exceed the original price.
  • I recommend doing all plumbing and tile and Flooring work before you have the bathtub refinished.
  • Let me be the last one in this way if an accident happens it can be fixed at n/c when I refinish the surface. 
  • Please Do not use bath mats. They trap soap residue and create a constant vacuum that can and usually will cause issues with the coating these will damage the new surface. I have repaired  new bathtubs that were a year old with rust spots caused by these bath mats.
  • Recommended cleaner is Dawn Power Wash for dishes, or make a mixture of dawn anti bacterial dish soap 2-3 ounces per quart of water. (Stronger mixing is o.k. but not necessary) mixed with 3 ounces rubbing alcohol and the rest water. Dawn Power Wash is sold in the dish soap aisle.
  • There are so many cleaners on the market that It's impossible to know them all. citrus cleaners and grit cleaners like comet and soft scrub will dull and possibly damage the surface.
  • Please do not clean with magic eraser type cleaners. These are VERY abrasive. (a quick google search will explain) 
  • In no event with respect to claims will damages exceed the price of the service. Issues must be brought to my attention as soon as they happen to prevent additional charges. neglect of a surface will void your warranty. Agreement to this warranty is made upon completion of the refinishing job with all sales final.  Dallas Bathtub Refinishing Services 
  • Dallas Bathtub Services and all individuals associated with this business are not responsible for any accidents including those occurring due to slip and falls. Slip resistant floors are ... resistant and can not be 100% guaranteed to prevent falls.  All warranty work will be provided by me and I have the final approval on warranty claims. Completion of work constitutes agreement of warranty claims and charges.
  • Sinks and vanity refinishing are not warrantied. This is due to the nature of use with hard objects placed on them. In saying that also please know I have Never had an issue. 
  • Any surface that is refinished at no charge or reduced fees will not have a warranty.
  • This warranty and discounted trip charge is transferable. 
  • Rental Properties. Home investment Properties and Air B&B's ordering the basic refinishing package (also anything before 4-20-2025). Have a (1) Year Limited Warranty.
  • Last year I had 3 to 4 issues. Always has been either improper cleaning (some type of soft scrub, some type of citrus cleaner) or bath mat usage, and dropped shower head or curtain rod. I am being as honest, transparent and upfront as I can possibly be. I use Polyester coatings (superior in every way to standard epoxy, acrylic paint and polyurethane). Bonded with silane coupling agents. I want you to get the longest benefit possible from your new surface! Please clean with Dawn power wash or Dawn dish soap a few ounces in a quart spray bottle of water with 3 ounces or more of rubbing alcohol. This dawn cleaning solution is a great cleaner for refinished items as well as brand new factory coated appliances. Remember, harsh cleaners are usually what caused the new surface to become worn, scratched or discolored, and in need of refinishing. The worst offenders for destroying new surfaces I have found are:
  1. barkeepers friend
  2. scrub pads (green scrub pads and magic eraser cleaners dull and abrade the surface)
  3. comet
  4. soft scrub
  5. citrus cleaners - They contain an acid from skins on oranges, lemons, or limes called d-limonene this is a harsh acid that removes part of the surface allowing it to "clean". Basically these are etching away at the surface, even brand new, factory surfaces.
  6. cleaners with vinegar and heavy bleach. These eat away at the glaze over time. Even on brand new factory finishes!
  7. I will always work with past customers at a discounted price. So even if your surface is severely damaged years down the road, I will always give you a discounted price. The comforting thing about refinishing is it can always be fixed and always be refinished again.
  • I want you to love your new surface and fully expect you to many, many years use from it. Polyester porcelain is rated for a 20 year life span. Bathtub restoration is actually considered light use for this very tough surface. My goal is for your new surface to stay glossy and in great condition for that 20 + year time frame! Dallas Bathtub Refinishing Services Terms and Policies
Bathtub Refinishing Dallas TX
Bathtub Refinishing Dallas
  • More F.A.Q. Answered on the F.A.Q. page.
  • Bathtub refinishing also called reglazing or resurfacing is the process of bonding a new surface to the old surface. This should be accomplished by using mechanical and chemical bonding procedures. I want to be transparent with every one and I have put more information about bathtub and tile refinishing on this website, for those interested in knowing a little more about the refinishing process, how it works and what the limitations are.
Contact Info : 972-391-7994
Dallas Bathtub Refinishing Services Reviews

Dallas Bathtub Refinishing Contact Information

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