warranty information for bathtub refinishing

Dallas Bathtub Refinishing Warranty

Let's be honest and transparent about a bathtub refinishing warranty and learn what it is.
  • Please Keep in mind New manufacturers Like Kohler only offer a (1) year warranty on Factory New Bathtubs. (that must be returned to them). Imagine tearing out all the tile to return a tub you paid a few hundred dollars for. The tub would be the least of your concerns in that situation.
  • Starting 4-20-2025 your warranty will be listed on your receipt. If You have purchased the Bathtub Restoration package. It is a permanent surface and Carries a Limited 6 Year Warranty. This is a synergistic system that is integrated into the old surface so they become one surface. It will not flake, fade, or peel. Harder to chip than a factory porcelain bathtub! However, if you drop something or damage the surface in any way over the next 6 years you will get a heavily discounted trip charge of $80 (Reg. $280) this is a discount and protection for past customers most people will understand I am not making anything, it offsets the cost for me and in the spirit of being transparent and honest, this prevents some people from thinking there is endless maintenance of the surface. I tried free returns in 2016 and there was no damage, only cleaning! Please know this fee will depend on damage, travel distance and toll fees. Stay away from bath mats and clean with dawn power wash, you will find this tub superior to a new tub!  Your new porcelain glaze surface is expected to last over 20 years! Better Technology with Integrated Surfaces!
  • My warranty is very simple. Please let me know at the very first sign of an issue! Do not wait until months go by and water works under the surface and causes a completely new surface to be applied, that is not a warranty issue. Do not use any type of bathmat on any refinished (including factory finished bathtub, tile or shower. I include a free slip resistant resin on the tub floor.
  • Exclusive use of 100% Polyester spray in tub liner chemically bonded with silane means you have to really hit he tub hard to chip it... or possibly just at the right angle to unfortunately chip it. Please remember, it is chip resistant, not chip proof. Just as the original Factory tub was.
  • Please understand I can not do maintenance of the surface- does not cover chips, scratches, foundation movement or anything outside my control ---(Does not include caulking) The surface is applied using the correct application and the correct bonding agents. The surface is applied in a continuous motion and is cross linked. This means your surface will only chip if heavy enough items are dropped. I also use silane coupling agent molecular bonding agents 100% preventing mildew and algae growth and bonding the new surface to the old.
  • I have never had an issue in my past several years of memory with peeling, algae, mildew growth, fading, flaking, and, chipping during normal tub use with this restoration system. The 3 times that come to mind over 5 or 6 years were issues happened it was "the shower rod fell when installing a new one", "the tub clogged and acid set in the tub while trying to clear the drain" Simple to fix for the $80 trip charge. Then one lady used a bath mat, she said she had used it for the past year with no issue... but on the 2 year mark it destroyed the tub floor.However, it was fixed. Honesty and Transparency is the only way to run a business!
  •   I will always help past customers at a discounted rate!
  • Standard Refinishing Package and all work Before 4-20-2025 
  • 2 year residential
  • 1 year commercial such as (air BnB, rental homes)
  • Dallas Bathtub Refinishing Warranty:  (2) year transferable Limited Warranty (Residential). However, never will I charge a past customer full price. Even if it is 10 years down the road!
  • To cover workmanship issues that I have control over  - this means the correct surface is applied the correct way so algae and mildew do not ever grow on or under the surface this is what a warranty was originally limited to. Please do not think me, or any refinisher I know of can provide years of care, free of charge. The warranty does not cover foundation movements, acts of God, chips or improper cleaning by harsh cleaners causing the new surface to become discolored  and brittle (Such as citrus cleaners), bath mat usage and strong bleach cleaners, dropped items, storage of items on tub surface, Moisture under or behind a surface I can not see. etc.  
  • Other Refinishing businesses: I have heard of them charging $75/ hour plus $75 trip charge, or usually having to strip and refinish a badly damaged tub at a more than the original price.  Once you look at the truth you understand these businesses are paying sub contractors, not employees. The turn over rate of sub contractors is amazing. This is why I am owner / operated. My experience is over 30 years on refinishing.  
  • Many people become confused about warranties in the refinishing Industry.  The difference is I am not going to lead you to believe it is something it is not.
  • does not cover: chips from dropped items, bathmat usage, scratches, foundation movement or anything outside my control --- The surface is applied using the correct application and the correct bonding agents. The surface is applied in a continuous motion that cross links the surface so the surface will not chip or flake unless something heavy is dropped or simply hits at the right angle being cross linked means instead of chipping, the entire half of the tub surface would peel off. Does not cover damage from outside influences or damage caused by foundation or movement from improper installation, poor drainage issues, constant water leaks that damage the surface (Constant drips will erode even factory finishes) improper cleaners, or anything else that is out of my control such as dropped items. I also use silane coupling agent molecular bonding agents 100% preventing mildew and algae growth and bonding the new surface to the old. Applied at the correct mil thickness. (over 7 mils) I over shoot and apply at 8 - 10 mills, which is 12 coats. I have never had algea or mildew grow in my 30+ years in business.
  • However, if you do chip the new surface of your tub During the next (2) year Residential. (1) year commercial (Rental, air BnB, anything other than your home that you personally live at full time)  you get a heavily discounted price! (reg. trip charge $280) your discounted trip charge usually $80.00 (depending on driving time, tolls, and damage). Please let me know before a chip or damage causes more damage.
  • Please let me know at the very first sign of an issue! Do not wait until months go by and water works under the surface and causes a completely new surface to be applied. PLEASE Do not use any type of bathmat on any refinished surface. Not recommended for factory finished bathtub, tile or shower either, I have refinished many Factory new tubs less than 1 year old with damage from bathmats. I always include a free slip resistant resin on the tub floor. (not the cheap granules that feel like sand paper)
  • Exclusive use of 100% Polyester Porcelain coating chemically bonded with silane means you have to really hit he tub hard to chip it... or possibly just at the right angle to unfortunately chip it. Please remember, it is chip resistant, not chip proof just as porcelain is.
  • Please understand I can not do maintenance of the surface free of charge.
I do everything in my power to do the very best job I can do and treat you with care and understanding. I Use the best polyester porcelain glaze coating made for bathtub and shower refinishing each batch is tested and records kept on file to prove consistent coating durability, I use a multi part silane coupling agent for bonding. I use the specialty thinners made for the coating not cheaper thinners bought from home improvement stores that contain fillers and residue. I also use the additional epoxy bonding coat under the new surface (this is what other refinishers use as their finished product) with me it is just a bonding surface, used as a base. With this being said no refinishing will match the durability of factory baked on surface of the original tub. Original porcelain is baked at 1500(F)  However, you will find with proper care your new surface to easily last many years and WILL Save you thousands of dollars versus replacement. Just follow the care instructions for cleaning and please stay away from bathmats!
  • If a child is being bathed and toys are played with I highly recommend soft toys. This prevents hard plastic toys from accidentally being rammed into the sides of tubs are scratched along the water line. (has only happened 1 time in the past. Metal boat propeller hit several areas around the water line.)
  • I have found an old towel works great on the tub floor when bathing my 70 pound labrador. This prevent his nails from possibly damaging the tub floor.
  • After the surface is applied there is no way for me to know how often it is cleaned, used or what type of cleaner is used.
  WARNING: suction cupped bathmats, improper cleaning agents severely damage the tub resulting in complete refinishing.
  • The limited warranty is to guarantee no mold or mildew growth on a maintained surface and the application is correct with no reactions.
 Please note: if the surface is heavily damaged after the original refinishing the cost may exceed the original price.
  • I recommend doing all plumbing and tile and Flooring work before you have the bathtub refinished.
  • Let me be the last one in this way if an accident happens it can be fixed at n/c when I refinish the surface. 
  • Please Do not use bath mats. They trap soap residue and create a constant vacuum that can and usually will cause issues with the coating these will damage the new surface. I have repaired  new bathtubs that were a year old with rust spots caused by these bath mats.
  • Recommended cleaner is Dawn Power Wash for dishes, or make a mixture of dawn anti bacterial dish soap 2-3 ounces per quart of water. (Stronger mixing is o.k. but not necessary) mixed with 3 ounces rubbing alcohol and the rest water. Dawn Power Wash is sold in the dish soap aisle.
  • There are so many cleaners on the market that It's impossible to know them all. citrus cleaners and grit cleaners like comet and soft scrub will dull and possibly damage the surface.
  • Please do not clean with magic eraser type cleaners. These are VERY abrasive. (a quick google search will explain) 
  • In no event with respect to claims will damages exceed the price of the service. Issues must be brought to my attention as soon as they happen to prevent additional charges. neglect of a surface will void your warranty. Agreement to this warranty is made upon completion of the refinishing job with all sales final.  Dallas Bathtub Refinishing Services 
  • Dallas Bathtub Services and all individuals associated with this business are not responsible for any accidents including those occurring due to slip and falls. Slip resistant floors are ... resistant and can not be 100% guaranteed to prevent falls.  All warranty work will be provided by me and I have the final approval on warranty claims. Completion of work constitutes agreement of warranty claims and charges.
  • Sinks and vanity refinishing are not warrantied. This is due to the nature of use with hard objects placed on them. In saying that also please know I have Never had an issue. 
  • Any surface that is refinished at no charge or reduced fees will not have a warranty.
  • This warranty and discounted trip charge is transferable. 
  • Rental Properties. Home investment Properties and Air B&B's Have a (1) Year Limited Warranty. All Sales Final on all work.
  • Please know I usually have 3 to 4 issues per year. Always has been either improper cleaning (some type of soft scrub, some type of citrus cleaner) or bath mat usage, and dropped shower head or curtain rod. I am being as honest, transparent and upfront as I can possibly be. I use Polyester coatings (superior in every way to standard epoxy, acrylic paint and polyurethane). Bonded with silane coupling agents. I want you to get the longest benefit possible from your new surface! Please clean with Dawn power wash or Dawn dish soap a few ounces in a quart spray bottle of water with 3 ounces or more of rubbing alcohol. This dawn cleaning solution is a great cleaner for refinished items as well as brand new factory coated appliances. Remember, harsh cleaners are usually what caused the new surface to become worn, scratched or discolored, and in need of refinishing. The worst offenders for destroying new surfaces I have found are:
  1. barkeepers friend
  2. scrub pads (green scrub pads and magic eraser cleaners dull the surface)
  3. comet
  4. soft scrub
  5. citrus cleaners - They contain an acid from skins on oranges, lemons, or limes called d-limonene this is a harsh acid that removes part of the surface allowing it to "clean". Basically these are etching away at the surface, even brand new, factory surfaces.
  6. cleaners with vinegar and heavy bleach. These eat away at the glaze over time. Even on brand new factory finishes!
  7. I will always work with past customers at a discounted price. So even if your surface is severely damaged years down the road, I will always give you a discounted price. The comforting thing about refinishing is it can always be fixed and always be refinished again.
  • I want you to love your new surface and fully expect you to many, many years use from it. Polyester porcelain is rated for a 20 year life span. Bathtub restoration is actually considered light use for this very tough surface. My goal is for your new surface to stay glossy and in great condition for that 20 + year time frame!
Bathtub Refinishing Dallas TX
Bathtub Refinishing Dallas
  • More F.A.Q. Answered on the F.A.Q. page.
  • Bathtub refinishing also called reglazing or resurfacing is the process of bonding a new surface to the old surface. This should be accomplished by using mechanical and chemical bonding procedures. I want to be transparent with every one and I have put more information about bathtub and tile refinishing on this website, for those interested in knowing a little more about the refinishing process, how it works and what the limitations are.
Contact Info : 972-391-7994
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